Service Technician

  • Position Scope:

    The Field Service Technician position consists of a technician, who will travel to customer sites to perform hands on field service support on customer site. This includes, but is not limited to:

    • Site installation of SEMCO energy recovery wheels
    • Factory start up of SEMCO energy recovery units
    • Coordinate and install SEMCO controls on energy recovery wheels and units
    • Evaluate and inspect SEMCO energy recovery wheels, as well as competitor wheels for function and operation,
    • Serve as a reference point for hands on knowledge & experience with desiccant wheel products
    • Possess comprehensive product knowledge as well as project exemplary customer service as he/she will often interact directly with end user customers, installation contractors, site design engineers, as well as factory representatives.
    • Identify and report back sales opportunities for future Service department growth








    Major Responsibilities:

    • Provide hands-on field service & technical support on location.
    • Provide documented feedback to product engineering & manufacturing regarding product quality, reliability, serviceability, and performance.
    • Provide technical support, customer service, and troubleshooting assistance (in person & via telephone) to both internal SEMCO personnel and external customers, contractors, etc.




    Major Tasks:

    • Perform Field Service Trips - travel to job site location and perform field service duties as required, including start-ups, repair & warranty service, problem resolution, retrofit measurement & installation, performance testing, customer training, etc.
    • Assist with AQS technical service, troubleshooting calls, & questions from all types of personnel, both internal & external to SEMCO.
    • Prepare detailed field service and start-up reports which thoroughly document the service work performed and information obtained; distribute these reports to appropriate personnel.





    Description of Authority:

    • Make decisions regarding traveling, purchasing, and labor charges; in the interest of providing high quality field service & customer service while balancing the cost to SEMCO.
    • Provide feedback to AQS engineering & manufacturing & help make decisions regarding product design and assembly methods.
    • Provide feedback to Service Manager & help make decisions regarding claim resolution, customer service / product issues, and service scheduling.




    Major Organization Interfaces/Interactions:

    • Field Personnel including: Customers, Contractors, Engineers, Reps, etc.
    • Engineering
    • Manufacturing
    • Sales
    • Purchasing
    • Drafting
    • Research & Development







    Position Qualifications:

    • Minimum 10 years experience in HVAC service or related industry, or, Associates in HVAC or Electrical Design.
    • Excellent troubleshooting skills of electrical / mechanical / HVAC systems.
    • Excellent hands-on electrical and mechanical ability.
    • Willing to travel 90%, often on short notice.
    • Excellent communication & customer service skills.
    • Good understanding of HVAC electrical & mechanical system design.
    • Good computer skills - able to use Microsoft office. (Outlook, Excel, Word)
    • Must be self motivated and able to work at times with little or no supervision.








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